RETURNS & EXCHANGES
We’re sorry your purchase didn't work out for you. For purchases made on VIONICSHOES.COM, we offer free returns and exchanges when you drop off at any HAPPY RETURNS BAR.
We partner with Happy Returns to offer safe, contactless, and sustainable returns. With over 2,600 drop-off locations nationwide, Happy Returns makes returns easy. Returns can be processed anytime within 30 days of purchase.
As with any authorized retailer of Vionic shoes, you may return or exchange your merchandise for any reason within 30 days of purchase if the original purchase was made on VIONICSHOES.COM. When you purchase from our website returns for refunds will be credited to the original form of payment. Original shipping charges are not refunded.
We cannot process returns or exchanges for purchases made through other retailers.
HOLIDAY EXTENDED RETURNS
All Gift Purchases made on vionicshoes.com between November 1, 2025 through December 25, 2025 can be returned until January 31, 2026.
FREE TO DROP OFF YOUR RETURN/EXCHANGE
- Start your FREE return and choose the "Return Bar" option.
- Receive a QR code via email for no-contact drop off.
- Drop off your shoes in their original shoe box at your closest Happy Returns Return Bar.
No shipping box or label needed. - Your refund/exchange will be initiated immediately.
Please allow 48-72 hours for processing. - Your shoes are then shipped back to our warehouses in reusable packaging for a more sustainable process from start to finish.
$9.95 FEE TO MAIL YOUR RETURN USING OUR PRE-PRINTED LABEL
- Start your return and choose the "Mail" option. A fee of $9.95 will be deducted from your refund.
- Print the pre-paid shipping label and attach to a shipping box.
Make sure to remove any other labels from box. - Mail your shoes back via UPS location within 30 days.
- Please allow 48-72 hours for processing.
- Be sure to use only our pre-paid return labels so we can track your return. We are unable to refund lost returns using labels other than our own.
Final sale items are not eligible for return. Vionic Shoes is not responsible for returns until they are received in our warehouse. Shoes must be returned in their original shoe box. Original shipping charges are not refundable.
Did you receive your order as a gift from vionicshoes.com?
Please call our customer care team. Our hours are Monday-Friday 7:00 a.m. to 4:30 p.m. Pacific Time.
You can either: exchange your gift item for the same style in a different size/ color, or exchange it for an e-gift card for the amount of the gift item, to be redeemed at our official website.
Each item on an order is limited to one exchange.
The purchase of e-gift cards cannot be returned.
Once we have received your shoes back in our warehouse, it may take up to 7 business days for the credit to appear on your bank statement.
Our returns website gives customers the option of dropping their returned purchase off at Fedex or any of our Return Bars.
For more answers to frequently asked questions visit our customer care center.
If you purchased from a Vionic authorized retailer, please process the return directly with the retailer according to the retailer's return policy.
Important info on unauthorized retailers:
While some of our retailers are authorized to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorized dealers.
Vionic does NOT authorize any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.
If you are not sure whether a retailer is an authorized Vionic retailer, please check our Vionic Store Locator.
If you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products will not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.